I visited Grace Auto Sales today and did not buy a car. The one I went to see did not quite meet my unique requirements. However, I felt compelled to write a review for this business, as it was the most pleasant experience at a car dealership that I've had in the Richmond area. I highly recommend this place. A lot of great cars and the people here really care and are extremely friendly. A breath of fresh air in a business that isn't always nice. I'll definitely keep an eye on their inventory!! Thanks for the coffee, John!!
So happy with them! This is a great dealership with many really nice used cars. John and Austin are so friendly, helpful and determined to go the extra mile. Browsing the cars and test driving is an enjoyable and stress-free experience since they will leave you at your leisure but were always at hand for any questions or concerns we had. If I ever had to buy another car I would definitely go back. This was technically my first experience buying a car and I'm so grateful it was from them!! I love the car so much. Thanks so much for everything!
Had a great experience buying a vehicle from Grace Auto Sales. The entire team was helpful and responsive throughout the process. I was able to test drive several cars on my own before making a decision and even took one to my mechanic so he could give me the green light before buying. I’m happy to have done business here. Thanks again guys! 5 stars! 🙂
My wife and I visited this lot two evenings ago to look at a vehicle that we saw online (and inquired about online through one of the big used car sites) and upon arrival John wouldn’t negotiate whatsoever on the price. Rather, he fed us some lines about no one actually buys or sells based on market prices (as if I’ve never bought a vehicle before) and he ran us off the lot in 8 mins flat and told us to come back when I've looked around a bit more to see what else is out there. Honestly, I’ve never left a lot so fast in my life. Just want you to know, John, that I found a car literally the next day, had it inspected by my mechanic, negotiated the price ($900 below the top of the market price), and purchased said vehicle. John, if you’re the owner, you’re not a very good salesman, in my opinion. I’ve been in sales and service for 17 years and have personally purchased 12 vehicles in the past 21 years new and used. I’ve never had such a poor experience before... to buy anything... ever. You didn’t ask any qualifying questions or ask us about our needs or see if there’s anything else in your inventory that might be a better fit for us. It almost seems like we were inconveniencing you. I just moved to this area from Louisiana about two months ago and didn’t know your dealership from Adam. However, I now know where to tell people not to go that I may encounter if they’re ever looking to purchase a vehicle. BTW, this car has had three previous owners, and been in one accident, and you've already adjusted the price down from its original online posting; way-to-go on whatever that type of engagement was between you and I. **UPDATE** I accept your apology, but am not quite sure what was helpful by your actions that I described above. Regards.
This was the best auto buying experience I have ever had. Austin and the sales team at Grace Auto made this a very easy and no pressure decision to make. We recently had a baby and needed a newer, more reliable, and bigger vehicle to accommodate. We decided on a 2008 Toyota Highlander that was in great shape and have never looked back. A lot of used car dealers will buy their vehicles from the auctions and you never know what you are going to get. Not the case here. Grace Auto has a lot full of great cars, and they will go above and beyond to make sure you get what you want and back your purchase with an included warranty. No gimmicks, you can feel confident buying from these guys. I did and our Highlander has taken us from Richmond to Massachusetts and Richmond to Carolina Beach since buying it in May. Do yourself a favor, cut out the BS of dealing with shady used car lots and make your next auto purchase from Grace Auto. My experience says they deserve their never ending list of 5 star reviews. Keep up the great work Austin and thank you!!