Spoke with John, Vonda, and Austin and they were all great. Everyone was very friendly and did not pressure me in the slightest. I saw Austin when I first got here and he answered all my questions and had me out on a test drive in no time. John processed me quickly and had me feeling very comfortable about my purchase. Last but not least, Vonda was one of the sweetest people I have dealt with via email and/or phone, and I have worked in corporate customer service for most of my life. I would 10/10 buy my car again from Grace Auto. Thanks guys!
Great dealership. Welcoming and hospitable office people. Helpful, knowledgeable, and professional salespeople, respectful of my time and needs. Austin, John, and I had been in touch by email for several weeks, so when I went in, Austin had 3 autos lined up for me to look at and test drive. There was no pressure, just helpful suggestions (such as the installation of a backup camera at half the price I had been quoted for camera installation at other dealerships). When I was offered what I expected for my trade-in, I was able to get the 2013 Camry Hybrid I wanted at a price I felt was fair (Austin even showed me the process they used to come up with the price of my vehicle). As I drove away, the low tire pressure sensor light came on, and they immediately checked it and corrected it, assuring me of their commitment to their dealership warranty. I recommend without reservation Grace Auto! It was the best car buying experience I ever had, and, with the support of their service department, I anticipate driving this car too for 10-15 years!
Had a great car buying experience here! Vonda and John were very helpful and honest. Help me get a good deal on a 2012 Honda Accord which I absolutely love! Would definitely recommend buying a car here!
I visited Grace Auto Sales today and did not buy a car. The one I went to see did not quite meet my unique requirements. However, I felt compelled to write a review for this business, as it was the most pleasant experience at a car dealership that I've had in the Richmond area. I highly recommend this place. A lot of great cars and the people here really care and are extremely friendly. A breath of fresh air in a business that isn't always nice. I'll definitely keep an eye on their inventory!! Thanks for the coffee, John!!
Grace Auto Sales and Service deserves more than five stars. My husband and I bought a van a couple of weeks ago. They allowed me to test drive it and take it to a mechanic to be checked out before I bought it. No questions asked. Some issues were discovered, so they built into the purchase agreement items that they would fix and what we would cover after the purchase. It was seamless. They hold their word and are incredibly nice and trustworthy through and after the purchase process. Thank you Grace Auto for making our purchase an easy one!