My family and I had a great buying experience through Grace Auto! I always felt that they were upfront and honest throughout the whole buying process. Additionally, the sticker prices on their inventory are very fair to begin with. Austin and John especially provided great service as I made a decision on my first car purchase. Grace Auto has been nothing but understanding and easy to work with. My family or I would certainly buy another car here in the future.
We felt like the whole experience was really low pressure and totally transparent. The whole experience was pleasant and just what we needed it to be. We got all the information we needed and were able to make a great decision on a used car. Their selection is varied and of high quality. Test driving is easy. Thank you to the whole team!
This is a really great dealership if you’re looking for good down to earth customer service. I came to this dealership on a Saturday and there was only the owner and another lady there, I believe her name is Vonda, to run the lot and deal with customers. There were plenty of people there car shopping, but they were able to deal with everyone without making anyone wait too long. They were multitasking and hustling while maintaining professionalism and a good attitude. I personally liked that I was able to go in, check the vehicle out, test drive, ask questions do paperwork and then drive away with a new vehicle that I wanted in a reasonable time. If you’re looking to buy a reliable vehicle without having to do the salesman/buyer tango then you should come here.
Other dealerships are definitely very sketchy, this one definitely stood out as I was looking around to purchase a car. I found the perfect car here, decided to dive up here from Virginia Beach and although it was a long drive I recommend this dealership hands down. The service is great as soon as I pulled up here they were already asking me if I would like to test drive absolutely amazing service!! They really make you feel like you're part of the family as crazy as that seems. Thank you guys for everything and making me feel confident in buying a car here.
J Grace and Austin are great people. My wife and I was looking to buy a car and we was looking for almost two weeks .Finally we came across their shop .We decided to try and see what they have . When we get we was so well welcomed. They let us try all minivans we want to try without putting pressure on us to buy as other dealers do. We finally found the one we like .They worked with us through the process. Everything went so well that we didn't think two times before purchasing our minivan from them . There was no hidden fees. M. John did his best to give us the best deal. I'll recommend them millions times Thank you Grace Auto RVA . Thank you John and Austin.